Delivery policy
Nothing physical is shipped. A sprint is a service: everything is produced by us and delivered to you digitally, on the schedule below. There is no shipping cost, no customs and no waiting for a courier.
The schedule
| Step | When | What you receive |
|---|---|---|
| Order confirmation | Immediately after payment | Receipt, PDF invoice and an order reference on the confirmation page |
| Onboarding brief | Within 1 business day | An email asking for your assets, plus a link to book the kick-off call |
| Kick-off call | Normally within the same week | A 45-minute call that settles objective, audience, angles and tone |
| Content plan | 2 to 3 business days after the call | The 30-day plan, in writing, for your approval |
| First batch of videos | 7 to 10 days after the call | The first edited videos, for review |
| Full delivery | Inside 30 days of the call | All videos in your package, captions, hooks, posting calendar and the report |
The clock runs from the kick-off call, not from the payment, because production depends on material and approvals coming from you.
How files are delivered
- A shared cloud folder, with a link sent to the email address used at checkout.
- Videos in MP4, H.264, delivered vertical 9:16 at 1080 by 1920 as standard. Other ratios on request at no extra cost if asked for on the kick-off call.
- Captions as text files, ready to paste, plus burned-in subtitles where the format calls for it.
- The posting calendar as a spreadsheet you can edit.
- The link stays live for 90 days. Download and keep your own copy inside that window.
What we need from you, and by when
Within three business days of the onboarding brief we need brand assets and logos, access to raw footage or product material, and the name of one person who can approve the cuts. If you have no footage, we plan a shot list on the kick-off call and you record against it.
If any of that is missing, the sprint pauses rather than fails, and every deadline moves by the same number of days we spent waiting. We tell you in writing on the day a pause starts and on the day it ends, so the new date is never a surprise.
Revisions
Every video carries two rounds of revision against the direction agreed on the kick-off call. Send revision notes within five business days of receiving a batch, so the next batch can carry what you learned. Notes that arrive after full delivery are handled as a new sprint.
If we are late
If we miss the 30-day window for reasons on our side and have not agreed a new date with you, you choose: a new date, or a refund of the part not delivered. This is on top of your rights under the refund and cancellation policy.
Availability and slots
We take a limited number of sprints at a time. If every slot is taken when you pay, we tell you the earliest start date within one business day, and if that date does not work for you, you get a full refund with nothing deducted.
Where we deliver
Worldwide, in English, by email and cloud link. The only exception is set out in the export and territory clause of the terms of sale: we do not deliver to people or entities subject to international sanctions that apply to us or to our payment provider.
Contact about a delivery
Reply to your onboarding email so the thread stays in one place, or write to hello@inflouno.com with your order reference. We answer within one business day.